Last updated 2/7/2023
Information we collect includes, but is not limited to, your phone number, device identifier and hardware information, name, address, email, title, company name, IP address, browser type and language, cookie information, social media information, system type, access times, referring website URLs, pages visited and other activity on the Icon Protection website, information about your purchases and more.
You can visit the Site without submitting your personal information to us but you will be required to provide your personal information in order to use certain other tools and features of the Site. We will collect any personal information from or about you that you choose to provide to us, which may include, without limitation, your first and last name, physical address, telephone number, email address, and payment information. To sign up for an account on the Site, where that option is available, you may be required or given the opportunity to provide additional types of information (as described below).
To contact us for more information, quotes for our applicable products and services, or to request support via the Site, you will need to provide your contact information (for example, your name, email address, phone number, mailing address, etc.) as applicable, details of the products or services, the company you work for, and the subject matter in which you are interested.
If you use the chat or messaging feature on the Services, we will collect all text and other information and content that you may provide or input using those features.
If you submit a resume, job application, or related materials or other information to us, we may use that information to evaluate your qualifications and consider or respond to your inquiry or application. Your submission of a resume, job application, or related information does not in any way require us to review that information or consider you for employment. To view career opportunities or to submit a job application, you may be redirected to an online career portal operated by a third party. We encourage you to review any terms and privacy policies posted on that portal (if applicable).
If you sign up or otherwise opt in to receive blog updates, promotions, or other communications from us, you will need to provide your email address. We will use this information to send you updates and promotional and other electronic communications. You may opt out of receiving updates and other emails from us at any time by following the unsubscribe instructions in the applicable email. We may use third-party email providers to deliver these communications to you.
We collect information from you when you subscribe to a newsletter, request products, request pricing, request to locate a distributor, dealer or retailer, submit an inquiry, respond to a survey, open a Support Ticket or enter information using any other type of form on our site.
Follow the instructions at the bottom of each email and we will promptly remove you from our email marketing list.
Please contact Icon Protection at 1-833.655.2215
Sharing with Affiliated Entities. Based on how you use our Site and the information that you provide to or request from us, we share your name, contact information, and other collected information with affiliated companies. Affiliated companies can contact you directly with respect to products and services that you may be interested in. You can opt out of receiving communications from any such affiliated company pursuant to that affiliate’s own policies. You may opt out of receiving communications from us by contracting us using the information below under “Contacting Us.”
Business Transaction. If Icon Protection undergoes a change in control, acquisition, merger, reorganization, or asset sale (in whole or in part), we may transfer, sell, share, or otherwise disclose Collected Information to the subsequent owner(s) or successor(s) of those transactions. We may also disclose Collected Information in connection with the evaluation of those transactions.
Lawful Processes, Security & Protection of Rights. We may use and share Collected Information as required or permitted in accordance with subpoenas, court orders, valid law enforcement requests, governmental agency requests, and other legal processes. We may use Collected Information and share it with third parties if we believe doing so is necessary or appropriate to protect our rights or the rights of others, including disclosing information as necessary to protect our operations, to enforce or bring legal action in the event of a violation of our agreements or policies, or to pursue remedies or limit damages that we may sustain.
The categories of third parties to which we may share the above categories of information, include, without limitation:
If you submit a product location request, general product inquiry, or pricing request, your contact information will likely be passed on to a distributor, dealer or retailer so they can assist with you. Also, if a case is submitted, a 3rd party will require your information to address the issue at hand. For example, a cleaning service would require your information if a product failed and they needed to contact you to schedule a cleaning. Information that is publicly shared may be used by Icon Protection for promotional purposes. By submitting information to us, you agree to publicly share a basic amount of information such as a username, nickname, city location or company name. Icon Protection cannot 100% guarantee the security of confidentiality of the information you provide us.
As you navigate and use the Site, certain information can be passively collected—that is, gathered without the user actively providing the information or being concurrently made aware of the collection of information—using various technologies. We passively collect a variety of types of information in a variety of ways, including:
We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. Changing your cookie preferences in one browser will not necessarily carry over to other browsers, so you may need to adjust your preferences each time you get a new computer, install a new browser, upgrade an existing browser, or alter or delete a browser’s cookie file. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
The types of information collected by a cookie and the purposes for which that information is used depends on the type of cookie. By way of illustration, the types of cookies used, the types of information collected by those cookies, and the purposes for which that information are used are described below. We may combine information collected by cookies with other Collected Information.
A cookie can either be a “session” cookie or a “persistent” cookie. Session cookies exist only for so long as you are visiting the applicable website. Session cookies are typically deleted or removed when you exit or quit your browser application. Persistent cookies exist for a set period of time, for example, six months or one year. Each time you visit a website that has implemented a persistent cookie, that cookie will remain active until its predetermined expiration date. You can also manually delete persistent cookies as discussed above.
The Site may also use the following types of tracking technologies: web beacons (also called clear GIFs), flash cookies, and pixels (also called pixel tags). Web beacons are tiny graphics with unique identifiers that functions similar to how cookies function but, in contrast to cookies, web beacons are embedded invisibly on websites. Flash cookies collect and store information about your use of a website and are commonly used for advertisements and videos. Pixel tags can be placed on websites or within emails to track your interactions with those websites and when emails are opened.
Icon Protection is active on social media. You may have the opportunity to comment on those social media platforms regarding Icon Protection and the products we offer and/or to submit or upload related photographs and other materials. Icon Protection reserves the right to post on the Site, other websites, and social media pages any comments, photographs, or content that you post on our social media pages or provide to us through social media.
How We Respond to Do-Not-Track Signals. Due to the automatic collection of data using cookies as described above, we do not honor “do not track” requests. For this reason, your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of information using cookies and other tracking technologies.
Information from Other Sources. We may obtain data about Site users from various third-party companies and public sources, whether offline or online (such as publicly available social media profiles), and we may combine that data with Collected Information. This enhances our existing information about our users and customers and improves our ability to contact you and our marketing’s relevancy.
The Site uses third-party analytics tools (e.g., Google Analytics) to collect and process data about your use of the Site, including when you visit the Site(s), URLs of the websites that you visit prior to visiting the Site and when you visit those websites, and IP addresses assigned to the devices from where you access the Internet. Our analytics providers may set and read cookies to collect this data and your web browser will automatically send data collected by those cookies to our analytics providers. Our analytics providers use this data to provide us with reports that we will use to improve the Site’s structure and content.
We may also use Hotjar analytics services. You may opt out to Hotjar’s creation of a user profile, Hotjar’s storing of data about your usage of the Site, and Hotjar’s use of tracking cookies on other websites by opting out here.
From time to time the Site may use or participate in advertising networks and related advertising services that are managed and provided by third-party advertising servers, advertising agencies, technology vendors, and research firms, including Google Ads and Facebook Ads. These services collect information about your visits to and interactions with the Site and other websites and will use that information to target advertisements for goods and services and to display those advertisements on other websites. The information collected may be associated with your personal information.
Through Google Ads and Google Analytics advertising features, Google uses your Internet searches, cookies, and similar identifiers (e.g., pixel tags) to collect information about your visits to the Site and your interaction with our products and services to generate targeted advertisements to you on other websites that you visit across the Internet. We use Google AdSense Advertising on our website.
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity of www.iconprotection.com with the Adwords advertising network and the Doubleclick Cookie.
If you have a Facebook account but do not wish Facebook to collect data relating to you via the Site, we suggest that you take the steps outlined below above “Social Media.”
For certain Facebook advertising services, Facebook Ireland is a Joint Controller (as defined in the GDPR) and that information required under the GDPR related to such processing can be found at https://www.facebook.com/about/privacy. We work with Facebook and use their advertising services to measure and improve our ads and marketing efforts, as well as to display more relevant advertising to you. For further information on how Facebook Ireland processes your personal information, including the legal basis, and the ways to exercise your rights, please visit https://www.facebook.com/about/privacy.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. For more information, please see the Google’s Safety Center and follow Google’s personalized ad opt-out instructions. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or the Digital Advertising Alliance Self-Regulatory Program. Please remember that changing your settings with individual web browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads from time to time. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” on Android) that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.
We do not include or offer third-party products or services on our website. The Site incorporates content, including feeds, scripts embedded in the Site’s code, and visible content (e.g., videos), provided by third parties. In some cases, those third parties collect data about how you interact with their content.
Rights. To the extent the European Union or United Kingdom’s General Data Protection Regulation or other law granting particular rights to data subjects applies to you (including, without limitation, those located in the United Kingdom) and subject to all applicable exceptions and exemptions granted under such applicable laws, you may have the following rights with regard to our processing of your personal information:
Natural persons who reside in California, Colorado, Connecticut, Utah, and Virginia should also review this important notice as applicable law may grant you certain rights.
Collection. In addition to, and consistent with, the uses and sharing described above, Icon Protection and its suppliers may use and disclose personal information as described below:
|Personal Information||We collect the following subcategories of personal information:||We collect such personal information for the following purposes:|
|Identifiers||Consistent with and in addition to the information set forth in the “Information You Submit” section above:
First and last name, physical address, telephone number, cellphone number, email address.
|Performing services or providing products to you, providing customer services, verifying user information, facilitating access to services or products.
Communicating with you when you have requested support, information, services, etc.
To send promotional communications about us, to the extent permitted by applicable law.
|Internet or other electronic network activity information||Consistent with and in addition to the “Other Information Collected” section above:
IP addresses, log files, login information, and cookies and device information (e.g., online activity such as date and time of accessing our websites, website addresses accessed, the length of website visit).
|Analytical purposes, including, without limitation, to help us improve your access to the Site (for example, by remembering your contact and other information when you access or use the Site), to identify repeat visitors to the Site, to track how you access and use the Site, to learn when and how users visit the Site, to learn how popular Site pages are and aren’t, to learn which search terms are used to find the Site, to learn which websites direct you to the Site, to help display certain information on the Site, and to improve your enjoyment of the Site.
To administer the Site and its servers, to generate statistical information, to monitor and analyze Site traffic and usage patterns, to monitor and help prevent fraud, to investigate complaints and violations of our policies, and to improve the Site.
|Geolocation||Physical address; work / business address, state, region.||To communicate with you and send you information about our products or services, or to respond to your request for information or products and services.
To send you promotional communications about us and our products or services, to the extent permitted by law.
|Professional or employment-related information||Business contact information, including, but not limited to, job title, place of employment, business phone number, business address.||Performing the services or providing products, including, without limitation, providing customer services, verifying user information, facilitating access to the Site.
Communicating with users who have requested support, information, or services.
To send you promotional communications about us and our products and services, to the extent permitted by law.
Rights. Applicable laws in your jurisdiction may grant you certain rights—subject to all applicable limitations, exemptions, or exceptions—regarding our collection and use of your personal information. These rights may include, to the extent applicable and to the extent granted to you under applicable law:
The above rights are only exercisable by you where the applicable law grants you the right being exerted and where no exception or exemption under applicable law applies. You may also have a registered agent (if and only as permitted under applicable law) that you authorize to act on your behalf. If you have a registered agent act on your behalf, we have the right to authenticate such agent’s authority to act.
We do not use your personal information to profile you in furtherance of decisions that produce legal or significantly similar effects (as may be defined under applicable law).
To exercise the rights described herein (only to the extent applicable), you may submit a verifiable request to us by through the methods set forth under the “Exercise Your Rights” section below.
Only you or a registered agent (if and only as permitted under applicable law) that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. If you have a registered agent act on your behalf, we have the right to authenticate such agent’s authority to act. Without limiting the foregoing, the verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We will respond to your request within the applicable timeframe required under applicable law. If we deny your request, you can appeal such denial by submitting a data subject rights request form.
Personal information collected for the purposes related to the performance of a contract or agreement between you and Icon Protection will be retained until such contract or agreement has been fully performed. We may be required to retain personal information for a longer period of time where required to do so under applicable law or government order.
Personal data you provide to us should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date. We value your trust in providing us your information; however, no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable. We cannot guarantee the security of Collected Information.
Due to the fact our business is international, we have centralized elements of our business and our processing of Collected Information, including, without limitation, personal information. Accordingly, where we are permitted to do so under applicable law, we may transfer your personal information outside of the nation where you reside. Where required by applicable law, your prior consent will be obtained for such transfers, or we have ensured that your personal information included in such a transfer is adequately protect through the use of contractual clauses or other adequate measures allowed under such applicable law.
The Site is not directed at children under 16 years of age. Icon Protection does not knowingly collect or use information from children under 16 through the Site.
2300 Gateway Centre Blvd., Suite 200
Morrisville, NC 27560